Customer Service

At Dreams and Confetti, we aim to provide excellent customer service and strive to keep our customers happy. Please contact us if you have any concerns or queries and we will do our best to assist you.


CONTACT DETAILS

Please view our contacts page for more information. 

PRICING


All prices for products and shipping are listed in Singapore Dollars. 


PAYMENT & SECURITY


Dreams and Confetti accepts credit card payments via paypal through our online store. For more information about your security when shopping online with us, please view the PayPal Buyer Protection Policy at PayPal, our payment gateway provider.

ORDERING & ACCOUNT


We prefer that customers order and pay directly through the website. Should you wish to place your order via email, you can do so by emailing us at info@dreamsandconfetti.com


You do not need to open an account to place an order. Simply check out as ‘guest’. It is advisable to open an account, however, as it makes tracking your order easier. Future orders are also more streamlined with an account. 


Cancelling an order is often not possible as we try to get your order out as quickly as possible. It's best to be careful to check your order before submitting the payment. If you do need to make a change please contact us urgently, quoting your order number. 


SHIPPING


Please click on our ‘Shipping’ page for more info on local and international shipping. 


RETURNS & EXCHANGES


If there are any problems with your order, please contact us as soon as possible. We will do our best to assist you. For all returns and exchanges, please contact us within 7 days via email at info@dreamsandconfetti.com. Please be aware, however, that there are certain items that can not be refunded such as balloons, straws etc. Should we authorize a refund or exchange, we only accept goods that are unused, unopened, undamaged and returned within 30 days of the purchase date. Postage cannot be refunded. If a product is damaged due to shipping, please email us with a photo of the damaged product. We do not refund on hire items after the goods have left our premises. It is the customer’s responsibility to ensure the returned goods arrive back to us safely. Hire items cancelled within 7 days will also forfeit payment. 


NOTE ABOUT COLOURS


When placing an order, please keep in mind that some of colours may vary between what you see on the computer screen and the actual product. These colour variations are dependent on monitor settings. If a product is not what you expect, please contact us and we will do our best to assist you. If colour matching is important to you, we recommend that you purchase a small sample before committing to a large purchase.


CAKES, DESSERT TABLES & PARTY STYLING


Please visit our sister site www.littlehouseofdreams.com for more information on services provided. 


PRIVACY


Your privacy is important to us. We commit to keep all your personal information confidential and secure. The only occasion where we will supply your delivery address to a third party, is to facilitate delivery of your orders.


COPYRIGHT


All material on our websites (shop and blog) including photographs, design, layout and graphics are owned by Dreams and Confetti or our respective suppliers. Any unauthorised use of our material is prohibited. You may use our photographs, provided there is a link to the source and Dreams and Confetti is credited. Please contact us if you are unsure.


DISCLAIMER


While we make every possible effort to ensure the accuracy of the information on our websites and marketing material, we do not provide any warranty or guarantee as to the accuracy of that information. We may change information on this site at any time without notification. 


LIABILITY


Dreams and Confetti accepts no responsibility for injury caused to any person or damage caused to any property of the Customer resulting from purchase of our items.



Dreams and Confetti is the exclusive distributor of International brands – Rosanna, an acclaimed brand specializing in tableware and home décor designs and Mosser Glass, a specialist in hand-pressed glassware made by expert craftsman in their own factory in Cambridge, Ohio. We also carry a curated in-house collection of party supplies such as balloons, tassel garlands, favor bags and more.

Dreams and Confetti

Call 62222972 or email info@dreamsandconfetti.com

2017, Dreams and Confetti - All Rights Reserved
Part of the Dreams Establishment Group